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Contact & Returns Policy

Please fill in the form at the bottom of this page OR send us an email if you have any questions, concerns, or just want to tell us about your experiences with Spring!

Email: myspringenergyau@gmail.com

Phone: +61 448889589

As Spring is a food product, our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at myspringenergyau@gmail.com and send your item to 253 Mallawa Drive, Palm Beach QLD 4221

Shipping

To return your product, you should mail your product to 253 Mallawa Drive, Palm Beach QLD 4221

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.